Effective Date: 2/8/2025
1. Payment Terms
- All prices are listed in USD and are subject to change without notice.
- Payments are securely processed via Stripe. We do not store your credit card information.
2. Order Cancellations
- Orders may only be canceled within 24 hours of placement, provided they have not yet been processed for shipping. Once an order has entered the fulfillment stage or has shipped, it cannot be canceled.
- Custom-designed and personalized orders cannot be canceled once payment has been processed, as they immediately enter the design and production phase.
- In some cases, Sage & Hollis may approve a cancellation request beyond these stated terms at its sole discretion. If a cancellation is approved, a 10% restocking fee may apply.
- If an order has already shipped and the customer no longer wants it, they may request a return under the Refund & Return Policy guidelines. Return shipping costs will be the customer’s responsibility.
3. Risk of Loss
- Once items are shipped, risk of loss transfers to the customer. Please ensure your shipping address is correct at checkout.
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Sage & Hollis makes no warranties, express or implied, regarding the products sold on this website, except where explicitly stated in the product listing. All items are sold ‘as-is’ without guarantees of performance, durability, or merchantability. Customers should review our Refund & Return Policy for details on eligible returns and claims.